If you’re returning the product due to a mistake of ours (like sending the wrong color or size) or the product is damaged/inferior, of course you’ll be reimbursed the delivery cost. Simply fill in the the return form and we will contact you by email as soon as possible.
Please check to see how much it would cost you to return the parcel yourself. We can then decide if you should send it back yourself or if we will organize a collection for you. Of course, if we ask you to return it yourself, we will refund the delivery costs after receipt of the product should the reason for return turn out to be a fault of our own. We recommend sending returns via registered post as we do not accept responsibility for lost items.
Complaints must be submitted immediately upon receipt of a delivery, or immediately after a fault has been – or in fairness could be – ascertained. If there are visible faults (which have not been specified in the information of concerned product), any claims must be in our possession within 14 days of receipt of the goods; if in fairness the buyer was only able to ascertain the fault at a later date (= hidden faults), any complaints must be in our possession within 14 days of ascertaining the fault. The complaints should occur by accurately stating in writing the complaint in the return form.
You will get a refund or trade in (depending on availability of the product) when you completed the following checklist:
01 - Return form below fully completed and send via the website
02 - Confirmation received from us that you can return the product
03 - Include a copy of your invoice in the package
04 - Returned products are packaged well (originally packaging preferred)
05 - Sufficient postage on the package (returned packages with insufficient postage will not be accepted)
06 Please allow up to 7 days for returns processing
Please fill out your details below.
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