Different reasons for a return:
1. RIGHT OF CANCELLATION
You may recall within a period of 14 days and without the obligation to indicate any reasons for your recall. Please fill in the return form and return the goods to us in the original package and with all of the packing components of the package. It will be clear that the product is not used at all when it is returned. Please send the goods back in a carton suitable for transport which will protect the goods from transport damage.
Return shipments can only occur after our prior consent and at the expense of the buyer. Please ensure that you return orders with sufficient postage. We recommend that you inform yourself about the delivery costs at the post office versus different delivery services, so you can find most affordable and convenient delivery service for your return. Returned packages with insufficient postage will not be accepted. We recommend sending returns via registered post as we do not accept responsibility for lost items. The return postage expense is your sole responsibility and Vliegerop will not reimburse you for any expenses including customs and duty charges.
2. COMPLAINT REGARDING FALSELY DELIVERED GOODS OR DAMAGED GOODS
If you’re returning the product due to a mistake of ours (like sending the wrong color or size) or the product is damaged/inferior, of course you’ll be reimbursed the delivery cost. Simply fill in the the return form and we will contact you by email as soon as possible.
Please check to see how much it would cost you to return the parcel yourself. We can then decide if you should send it back yourself or if we will organize a collection for you. Of course, if we ask you to return it yourself, we will refund the delivery costs after receipt of the product should the reason for return turn out to be a fault of our own. We recommend sending returns via registered post as we do not accept responsibility for lost items.
Complaints must be submitted immediately upon receipt of a delivery, or immediately after a fault has been – or in fairness could be – ascertained. If there are visible faults (which have not been specified in the information of concerned product), any claims must be in our possession within 14 days of receipt of the goods; if in fairness the buyer was only able to ascertain the fault at a later date (= hidden faults), any complaints must be in our possession within 14 days of ascertaining the fault. The complaints should occur by accurately stating in writing the complaint in the return form.
We warrant that our products will be free of major defects in material or workmanship to the original purchaser, for a period of six (6) months from the date of purchase by the original retail customer.
The warranty is valid only when the product is used for designated purposes c.q. kiting activities. Unfortunately no kite or related product is indestructible and therefore we must exclude the following:
The warranty is void if:
Beside this you must be the original owner of the product. To claim your manufacturer’s warranty fill in the return form.
When we received the details we will look at the problem and let you know if it makes sense to send the product back. This process saves you the frustration of paying for a delivery, just to find out the issue is not covered by warranty.
2515 VB The Hague
Please keep the postage receipt when returning your package; in the case of the package being lost in transit, the receipt will be required for tracking purposes. We will only assume responsibility of the package when it has arrived at our warehouse. You will be informed by email as soon as we have received it.
REFUND OR TRADE-IN
1. You can get a refund of the product value paid in EU*
2. You can trade-in for another product (if the product is available)
*Please note that campaign-vouchers/promo-codes used for the payment will be subtracted from the original price. Therefore, you will only be refunded the actual price paid plus costs of return delivery (if applicable).
01 - Return form (click buttons below) fully completed and send via the website
02 - Confirmation received from us that you can return the product
03 - Include a copy of your invoice in the package
04 - Returned products are packaged well (originally packaging preferred)
05 - Sufficient postage on the package (returned packages with insufficient postage will not be accepted)
06 - Please allow up to 7 days for returns processing (for warranties it might be 3-4 weeks)
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