We warrant that our products will be free of major defects in material or workmanship to the original purchaser, for a period of six (6) months from the date of purchase by the original retail customer.
The warranty is valid only when the product is used for designated purposes c.q. kiting activities. Unfortunately no kite or related product is indestructible and therefore we must exclude the following:
The warranty is void if:
Beside this you must be the original owner of the product. To claim your manufacturer’s warranty fill in the return form below.
When we received the details we will look at the problem and let you know if it makes sense to send the product back. This process saves you the frustration of paying for a delivery, just to find out the issue is not covered by warranty.
We will process your warranty claim when you completed the following checklist:
01 - Return form fully completed and send via the website
02 - Confirmation received from us that you can return the product
03 - Include a copy of your invoice in the package
04 - Returned products are packaged well (originally packaging preferred)
05 Sufficient postage on the package (returned packages with insufficient postage will not be accepted)
06 Please allow up to 7 days for returns processing (for warranties it might be 3-4 weeks)
Please fill out your details below.
* If you have more than one picture to send us please put them in a ZIP file, note that maximum file size is 10Mb.
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