What payment option do I have?
At Peterlynnkiteboarding.com you can pay using one of the following methods:
How long does a transfer take?
Due to the transfer periods between banks, it may take a few days for your payment to reach us. Transfers can often take up to 4-5 days. Please note that we can only send parcels once we have received your transfer payment.
What about the sales tax?
All prices in the webshop already include the sales tax. These prices are valid for all EU-States.
If you’re ordering from anywhere outside of the EU we will deduct the sales tax from the online-price (minus 21% VAT). During the ordering process you will be able to see the net price on the invoice after you filled in your country. The courier service will take care of the import and the customs charges. You will receive a customs bill from the courier service when you receive your delivery. These fees depend on the content of the package as well as their value and as a consequence, they can vary.
What happens when I’m not home if the delivery arrives?
We recommend that you enter a delivery address where someone will be available to accept your parcel (e.g. work office, neighbour, friends...). If no one is present at the delivery address when your order arrives, UPS will try to deliver your parcel 1-2 more times. After that, the parcel is returned to us.
Please always check the parcel tracking system for reference about where your parcel currently is and when it might arrive. You can also see whether there has already been an attempted delivery. You will receive your parcel number and its corresponding link by e-mail on the day it has been dispatched.
How does the parcel tracking system work?
You can follow the delivery path of your parcel at any time with the parcel tracking system. You will receive your parcel number and its corresponding link by e-mail on the day it has been dispatched.
How much does delivery cost?
Delivery costs vary depending on the country that your delivery address is located in.
For orders above 100 euro:
We have FREE SHIPPING for many countries (all European countries, United States, Canada, Mexico and Puerto Rico)
For the other countries you pay 24,95 or 49,95 euro. When you place an order and you fill in your country you will see the appropriate amount for your country on the invoice.
For orders below 100 euro:
You pay 6,95, 14,95 or 19,95 euro shipping costs. When you place an order and you fill in your country you will see the appropriate amount for your country on the invoice.
How long does delivery take?
We process all of your orders as quickly as possible (same day or next day after we received your payment). However, the delivery time depends on several factors, such as your selected payment method and the country you live in. After dispatch of your parcel you can expect the following delivery time:
Please also remember that different payment methods can vary in lead time from 1-4 days before the money reaches our bank account. This depends on the banks and their transfer methods. So in short, we cannot tell you the exact time of the arrival of your delivery!
Which countries do you deliver to?
We deliver worldwide. When you fill in your personal details you need to choose your country and if your country is not in the list we do not expect orders from that country. But we might be able to deliver to you. So if your country is not in the list, please send us a request with our contact form and we will contact you by email.
What do I need to take notice of when ordering from outside the EU?
When you place an order with a delivery address that is located outside of the EU, you will see the net prices of the products (minus 21% VAT) on the invoice after you filled in your country. The courier service will take care of the import and the customs charges. You will receive a customs bill from the courier service when you receive your delivery.
My delivered product is damaged or it’s the wrong article. What now?
If you find items in your order that have sustained damage, do not work like they should or do not resemble the items you ordered, please fill in the return form immediately. We’ll take care of the issue right away and work towards a solution.
The shipping box/parcel is damaged. What now?
If you can see damage to the package when receiving it, make sure the delivery worker knows this. And only confirm that you accept the package with reservations.
Then please open the order carefully, keeping the package in the shape you received it as well as possible. Proceed by checking through all the items you received. Check that the items are in perfect condition and have not sustained any damage.
If you find items that are damaged please take pictures of the damaged items and the damaged delivery box/container and contact our customer service immediately by filling in the return form and upload clear pictures of the damage.
In such cases, hold on to all packaging material. We’ll take care of the issue right away and work towards a solution.
If you have already accepted the package but only noticed damage later, contact our customer service immediately by filling in the return form and upload the pictures.
How do I proceed in returning or trading in an item?
We offer a 14-day right-of-returnpolicy. This gives you the possibility of sending back items purchased from us within the previous 14 days. The cancellation does not require any stated reason or mandatory form, so it can be made by filling in the return form for cancellations.
I think I have a warranty issue after use of the product?
We warrant that our products will be free of major defects in material or workmanship to the original purchaser, for a period of six (6) months from the date of purchase by the original retail customer. For more information about what is covered and what is not covered in our warranty policy click here. If you still think that you might have a warranty issue fill in the return form and upload close up images and a detailed description of the fault.
When we received the details we will look at the problem and let you know if it makes sense to send the product back. This process saves you the frustration of paying for a delivery, just to find out the issue is not covered by warranty.
What advantages do I have as an registered customer?
As a registered customer, you will be able to shop faster and easier in the future. Your address will be saved so you won’t need to re-enter your details every time you order.
You can set up a wish list to make sure you can find your favourite products again easily.
As a registered Peter Lynn Kiteboarding customer you will be updated first about new products, discount actions etc.
How safe is the transfer of my data?
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